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Terms and Conditions

TERMS AND CONDITIONS OF SERVICE

Last Updated: January 2026

By booking a tour, trek, tour package, or private transport service with Choquequirao Cusco Trek, you (the client) accept the following contractual terms and conditions. Please read this document carefully before making any deposit.

1. Booking Process and Payments

  • One-Day Tours, Private Transfers, and Alternative Treks: For private transfers (airport transfers, hotels in the Sacred Valley, etc.), traditional one-day tours (City Tour, Sacred Valley, Humantay Lake, Rainbow Mountain), and alternative treks without state-regulated permits such as Choquequirao or Salkantay, a 20% initial advance payment is required to confirm the reservation.
    • Balance Payment: The remaining balance of 80% must be paid on the day of the service in cash (in USD or Peruvian Soles S/), or prior to the start of the tour at our main office in Cusco.
  • Inca Trail (4 Days / 2 Days) and Packages Including Machu Picchu: A mandatory initial deposit of 50% of the total service cost is required.
    • Special Non-Refundable Clause (Machu Picchu, Inca Trail & Trains): This 50% deposit is 100% non-refundable under any circumstances. It is immediately allocated to purchasing official, non-transferable, and personal permits for the Inca Trail, entry tickets to the Citadel of Machu Picchu (Peruvian Ministry of Culture), and train tickets (Perurail or Inca Rail). In accordance with Peruvian Government regulations and railway company policies, these permits and tickets do not allow refunds, name changes, or date modifications.
  • Bank and Payment Fees: All transfer fees, gateway processing fees (PayPal, credit/debit cards), or international wire charges must be fully covered by the client.

2. Documentation and Personal Data

  • Valid Passport: The client must hold a valid original passport with a minimum of 6 months of validity remaining from the date of entry into Peru.
  • Accuracy of Information: The client is strictly responsible for providing accurate full names, passport numbers, nationality, and date of birth at the time of booking. Any error in the provided data that prevents the use of Inca Trail permits, Machu Picchu entry tickets, or train passes will be the sole responsibility of the passenger.

3. Cancellations and Refund Policy

  • Initial deposits (20% for one-day tours/transfers and 50% for Inca Trail/Machu Picchu packages) are strictly non-refundable.
  • In the event of a failure to arrive on the day of service (No Show), there will be no refund of advance payments, nor free rescheduling of services.

4. Physical Fitness, Health, and Acclimatization

  • Physical Demand: The client declares to be in suitable physical condition for the contracted activities. High-altitude trekking (Choquequirao, Inca Trail, Humantay, Rainbow Mountain) requires moderate to intense physical effort.
  • Mandatory Acclimatization: We strongly recommend staying a minimum of 2 days (48 hours) in Cusco or the Sacred Valley prior to starting any trekking route to adapt to the altitude.
  • Health Declaration: The client must mandatorily inform us of any pre-existing medical conditions, allergies, or dietary restrictions before starting the service.

5. Mandatory Travel Insurance

  • While recommended for traditional tours, it is mandatory for high-altitude mountain treks that passengers hold comprehensive travel insurance covering personal accidents, emergency medical assistance, high-altitude evacuation, and trip cancellation. The company assumes no medical or evacuation costs on the trail.

6. Modifications and Force Majeure

  • Weather or External Changes: In cases of extreme weather conditions, strikes, road blockades, landslides, or government/operational decisions beyond our control, the company reserves the right to modify the itinerary to safeguard passenger safety.
  • Additional Expenses: Extra costs arising from force majeure events (additional hotel nights, extra transport, or non-refundable third-party schedule changes) shall be covered entirely by the client.

7. Tour Abandonment

  • If a passenger decides to voluntarily leave a traditional tour or trekking expedition during its execution due to health, fatigue, or personal reasons, no refund shall be granted. Any logistical costs for early return (extra transport, guide escort, or emergency mules) must be covered by the client.

8. Jurisdiction and Applicable Law

  • This contract is governed strictly under the laws of the Republic of Peru. Any legal controversy shall be settled in the corresponding courts of the city of Cusco, Peru.